ONE WORKSPACE – TERMS OF SERVICE

Last updated 23.10.2022

1. FACILITIES AND SERVICES

(a) In consideration of the payment by the Member of the Plan Fee specified overleaf, One Workspace permits the Member to use the Plan Inclusions and Services governed and defined by this Agreement from the Commencement Date until terminated in accordance with the provisions of this Agreement.

(b) Definition of “OWS”: One Workspace, hereafter OWS, is either a shared lounge or shared office space in a collaborative work environment. Workspaces are available on a first come, first serve basis.

(c) Definition of “Member”,”Non-member” and “Customer”: A Member is anyone holding an active package valid for 30 days or more. A Non-member is anyone holding an active package valid for less than 30 days. A Customer is any Member or Non-member.

(d) OWS shall provide the customer with the subscribed package as specified on your webpages: www.oneworkspace.co.th

(e) Service Plans and facilities are subject to the following conditions:

1) Subscriptions are for designated users only, are non-transferrable and cannot be shared by any third party.

2) Coworking Space usage is only limited to the subscribed user.

3) Members have 24 hours access.

4) Non-members with an active subscription can access the facilities between 09.00 and 20:00 every day.

5) Phone boots / Skype rooms can be used for up to 4 hours per day, max 2 hours per session.

6) The screens that are for free use, can be borrowed for maximum 3 days. If there are no other takers, feel free to borrow longer.

2. SIGNING UP AND PAYMENTS

(a) For Coworking Plans that include 24 hours access, OWS requires a copy of the Customer passport.

(b) All payments must be settled before accessing the services. Payments can be done by cash, debit or credit card.

3. PAUSING A MEMBERSHIP

We allow a Member to pause the active membership for up to 15 days. Requests must be sent to info@oneworkspace.co.th at least 5 days before the planned pause will start. An administration fee of 250 THB will be charged and must be paid be paid before the pause start date.

4. REFUND POLICY

The following terms apply to cancellations and refunds related to packages, meeting room reservations, event hosts and prepaid event tickets:

1) FOR WORKSPACE PACKAGES (1, 5, 7, 30 DAYS or MORE)

All packages are bought, prepaid and can be renewed by buying a new package of any length. As a general rule, packages are non-refundable if the customer chooses not to use the package before the package expires.

2) FOR MEETING ROOM RESERVATIONS

If your cancellation is received within the 24 hours prior to the start of the booking, your rental fee will be refunded 50%. No refund is available if the reservation is cancelled later than 24 hours prior to the start of the booking.

3) FOR EVENT HOSTS

If you are using a One Workspace as the venue for your event, you may cancel your event for a full refund at least 72 hours in advance of your event date. The cancellation must be submitted in writing by email to info@oneworkspace.co.th.

If your cancellation is received within the 72 hours prior to your event date, then you will be refunded 50% of your event fees.

No refunds or discounts are available once the event has begun.

(4) FOR PREPAID EVENT TICKETS

If you have purchased a ticket for a One Workspace sponsored event, workshop or other program, you may cancel your participation at least 24 hours before the start of the event for a full refund of the ticket price. The cancellation must be submitted in writing by email to info@oneworkspace.co.th.

If you cancel after 24 hours before the start of the event, you will receive a One Workspace “credit” in the amount of the full price of the ticket.

This credit can be used for future events, a One Workspace package, meeting room reservations or any other One Workspace service (NOT Tora Bake).

Tickets are transferable to another party if the purchaser of the ticket is unable to attend the event.

If you have purchased a ticket for an event that is held at One Workspace but is hosted by a separate party or organization, then you must contact that party directly regarding their refund policy.

One Workspace is in no way responsible for the payment or refund terms for outside organizations holding events within our workspace.

5. CUSTOMERS’S RIGHTS AND RESPONSIBILITIES

The Customer shall not:

(a) Conduct himself/herself in an unprofessional and irresponsible manner, or act in any way that may cause nuisance, annoyance or injury to the other Customers of OWS.

(b) Occupy space for commercial display, product display, storage, lodging, sleeping, or for immoral or illegal purposes.

(d) Alter, install, remove nor damage any furniture, fixtures, decorative materials, office equipment, IT cabling, allocated desks, dedicated workspaces and common areas, in which the Customer have had access. OWS shall have the right to claim compensation from the Customer for repairs, replacement, loss or damages.

The Customer shall:

(a) Observe and adhere to all the rules and regulations updated from time to time by OWS.

(b) Agree that the OWS building, allocated desks and dedicated workspaces are under 24-hour CCTV surveillance. OWS will only provide CCTV footage based on the request of local law enforcer, complying to local enforcement law.

(d) Use the personally assigned Wifi code when accessing the network.

(e) For Non-members: Leave the building before closing time: 20:00.

(f) After normal closing hours, if the Customer is the last to leave the building: Turn off all air conditioners and lights. Make sure building locks are locked, and finally lock the iron gate.

7. OWNER’S RIGHTS AND RESPONSIBILITIES

OWS shall:

(a) Keep the facilities in working order and proper cleaned and equipped.

(b) Provide reception during normal opening hours, Monday to Sunday 9.00-18.00 (excluding official public holidays). Any deviation from the opening hours will be announced.

(c) Provide IT infrastructure available 24/7/365, except planned downtime. Planned downtime will be notified by email to affected customers. OWS is not responsible for unplanned downtime caused by factors outside OWS’s control, hereunder power outage and loss/degradation of internet connection.

8. GENERAL

(a) This Agreement is personal and is not assignable.

(b) All notices to OWS must be in writing to email: info@oneworkspace.co.th, or to the OWS staff during the opening hours.

(c) Where the Customer comprises more than one individual, such individuals shall be jointly and severally liable to observe and perform the Customer’s obligations under this Agreement.

(d) This Agreement shall be interpreted and enforced in accordance with the national and local laws in Thailand - Chiang Mai.

(e) These terms can be changed without further notification.

END OF TERMS